Frequently Asked Questions

1.   How far are you from the ski lift?
2.   How far are you from the ski hill?
3.   Where can I rent skis and boots?
4.   How far are you from The Vancouver International Airport?
5.   How long would it take me to drive from Seattle?
6.   How long would it take me to drive from Portland?
7.   How much do you charge for parking?
8.   Do you have room service?
9.   What is your cancellation policy?
10. Do you have a Front Desk on site? and what are the  hours of operation?
11. I am arriving after your Front Desk is closed, how do I check-in?
12. What time is check-in and check-out?
13. Do you have any non-smoking rooms?
14. Do I need to bring a ski lock?
15. Do you have a ski room where I can lock my skis?
16. Do you have a laundry in the building?
17. Where is your large hot-tub?
18. Is the swimming pool open all the time?
19. Is the hot-tub open all the time?
20. Are your prices in Canadian dollars?
21. Do you have kitchens?
22. What is your smallest suite?
23. What is your largest suite?
24. Do you have fireplaces?
25. What is the maximum height for vehicles in your underground and do you have over height parking?
26. Do we have to bring soap, towels, linens, shampoo, or coffee?
27. Do the units have irons?
28. Do you have hairdryers in the bathrooms?
29. Do you have TV's in the bedrooms?
30. Do you have daily housekeeping service?

Unless the unit can be re-rented for the same price and duration

1) During winter, cancellations made within 30 days are non-refundable
2) During summer, cancellations made within 14 days are non-refundable
3) During holiday times and group bookings, cancellations made within 45 days are non-refundable
4) There is no refunds for early departure or unused package elements.

Click here for complete deposit and cancellation policies.

Do you have a front desk on site? and what are it's hours?

We have a front desk on site and we are open from 8am to 9pm during the winter season. The summer hours for the concierge at the front desk is from 10am - 5pm. Check-in can be done after 4pm. If the front desk is closed there is a push button on the front directory that summons a security guard to check you in. The normal check-out time is 10am unless your room is not needed for another check-in and then you may ask the front desk for a late check-out.

I am arriving after your front desk is closed, how do I check-in?

If you arrive after 9pm during the winter or 5pm during the summer, the lobby doors to the lodge will be locked. On the Front Directory you will see a "Late Check In" button that will summon a security guard to the Lodge within 5 - 15 minutes. He will sign you in and give you an envelope with the keys to your reserved suite and any additional instructions. You can enter the lobby and await the Security Guard by pressing a special code that can be obtained from the Front Desk.

What time is check-in and check-out?

Check out time is by 10:00am. Late check outs can be arranged if your room is not rented for that day. Please check with our front desk.
Check in time is after 4:00pm. If you expect to arrive earlier than 4:00pm, please contact our front desk on your arrival day and we can maybe arrange for you to get in your room early.

Do you have any non-smoking rooms?

Yes, all of our rooms are non-smoking, and we are attempting to maintain a smoke free building.

Do I need to bring a ski lock?

Ski locks are provided free, however you may want to bring your own combination lock that can secure your skis in the ski room. If you borrow a lock and do not return it, you will be charged $10.

Do you have a ski room where I can lock my skis?

Yes, we have a ski room to lock up your skis. You can also store and lock up your bikes here as well.

Do you have a laundry in the building?

Yes, we have a coin laundry room for guests to use and it is located on the 2nd floor next to the elevator. The Front Desk keeps loonies and quarters for your convenience.

Where is your large hot-tub?

The large hot-tub is outside and is located off the 1st floor of the Lodge, next to the elevator. It has a magnificent view of Rainbow and Sproat mountains that face our Lodge. The hours are 10am - 10pm.

Is the swimming pool open all the time?

The swimming pool is usually open only from June- September, depending on the weather.
The hours of operation are 10am-10pm.

Is the hot-tub open all the time?

The hot-tub is open year round. The hours are 10am-10pm.

Are your prices in Canadian dollars?

Since we are situated on Canadian soil, all our prices are in Canadian dollars.

Do you have kitchens?

All our suites are fully furnished condo units and have fully equipped kitchens.

What is your smallest suite?

Our smallest suite is a 1 bedroom condominium that sleeps 2 adults comfortably, however for an additional cost it can hold a maximum of 4.

What is your largest suite?

Our largest suite is a 3 bedroom condominium that sleeps 6 adults comfortably, however for an additional cost it can hold a maximum of 8.

Do you have fireplaces?

All of our fully furnished suites have gas burning fireplaces, as well as cable TV/VCR's. Some units also have DVD's.

What is the maximum height for vehicles in your underground and do you have over height parking?

Our maximum height is 6"9" and we have some outside parking spots for over height vehicles.

Do we have to bring soap, towels, linens, shampoo, or coffee?

We offer soap, towels, shampoo, linens, dishwashing detergent and coffee in your unit, when you first check-in. If you are going to stay for an extended length of time you should purchase your groceries from the local grocery stores.

Do the units have irons?

Each room does not have an iron but we have
several that can be loaned from the front desk.

Do you have hairdryers in the bathrooms?

No, please bring your own, but we do have several that can be loaned from the front desk.

Do you have TV's in the bedrooms?

No